This privacy policy explains how The Lume Collective, operated by Laura Cresswell, Lincolnshire, collects, uses and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 If you have any questions about this policy, please contact us at laura@thelumecollective.co.uk.

Who We Are

The data controller for The Lume Collective is Laura Cresswell, Lincolnshire, England. You can contact us at laura@thelumecollective.co.uk.

 The Lume Collective is registered with the Information Commissioner’s Office (ICO) as required under UK data protection law.

What Personal Data We Collect

We may collect the following personal data when you contact us or use our services:

●     Your name

●     Your email address

●     Your business or organisation name

●     Information you provide in enquiry forms or correspondence

●     Marketing preferences (if you opt in to receive updates from us)

How We Use Your Personal Data

We use your personal data for the following purposes:

 ●     To respond to your enquiries and communicate with you about our services

●     To provide the services you have engaged us to deliver

●     To send you occasional updates or insights from The Lume Collective, where you have opted in to receive these

●     To fulfil our legal and contractual obligations

Our Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

 ●     Contractual necessity — where processing is necessary to deliver services you have requested

●     Legitimate interests — to respond to enquiries and manage our business relationships

●     Consent — where you have opted in to receive marketing communications from us. You may withdraw your consent at any time by contacting us at laura@thelumecollective.co.uk

How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes outlined in this policy. In general:

●     Client data is retained for up to six years after the end of a contract, in line with UK tax and legal requirements

●     Enquiry data from people who do not become clients is retained for up to 12 months

●     Marketing data is retained until you withdraw your consent

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

●     The right to access the personal data we hold about you

●     The right to have inaccurate data corrected

●     The right to have your data deleted (the ‘right to be forgotten’), where applicable

●     The right to restrict or object to how we process your data

●     The right to data portability

●     The right to withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at laura@thelumecollective.co.uk. We will respond within one month as required by law.

Cookies

Our website uses cookies to improve your experience and to collect anonymous analytics data via Google Analytics. When you visit our website for the first time, you will be asked to accept or decline non-essential cookies. You can change your cookie preferences at any time via your browser settings.

Complaints

If you are unhappy with how we have handled your personal data, please contact us in the first instance at laura@thelumecollective.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.